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Returns & Cancellations
It is important to us that you are happy with your purchase from WoodShed Furniture. If you are not completely happy, we can, depending on the circumstances, offer you an exchange, a credit or a refund (by the same method as you originally paid).
Refunds can only be offered where items have been supplied by us that were not what was ordered or that were damaged. In this case please return the item to our showroom at 8 Lithgow Place, East Kilbride G74 1PW for a refund or exchange. Alternatively, where items are larger or have been delivered by us to you, please notify us immediately by calling us on 01355 245525 or by emailing us at email@example.com within 7 days from the date that you, or someone else on your behalf, received them. We will arrange an immediate inspection and, if appropriate a subsequent uplift and replacement at no additional cost to you.
In the case of goods about which you have changed your mind, we ask that you notify us immediately as above. In such cases a credit note or exchange will be offered. A refund will be at the discretion of the management. All goods must be returned to us, with proof of purchase, in a new and unused condition with no signs of wear or damage and in the original packaging.
Bespoke/made to order items:
With bespoke items i.e. sofas and chairs where you have selected fabrics, configurations and sizes, it is important to understand that your order is a legally binding contract, and such orders are not covered by our returns policy. Where we have ordered bespoke items on your instruction and these have gone into production, we will charge a cancellation fee of 50% of the order price. This equates with the deposit that we will ask you to pay at point of order. Your statutory rights, including any cancellation rights are not affected by this provision.
How to cancel your order:
If you decide to cancel your order, you need to let us know as soon as possible.
To do this please telephone us on 01355 245525 or notify us in writing at firstname.lastname@example.org Please quote your purchase order number, your name as it appears on the order and the date you ordered the items. Please also specify clearly which item(s) you wish to cancel. You can do this either in writing or by using our order cancellation form.
Should you wish to return any item(s) it is your responsibility to take good care of the item(s). You are the owner as soon as you take delivery/collect the item(s) and you are liable for any loss or damage and should look to keep it/them ‘as new’. To minimise the risk of such a claim we ask that any returned item(s) are kept in all original packaging to prevent damage in transit
In the event that your cancellation relates to a bespoke item, we undertake immediately to contact the manufacturer to request that they halt production, however it is important to understand that production processes vary and WoodShed Furniture cannot guarantee that it will be possible to halt production. Should your order already have gone into production, you will be bound by the terms of your contract with us.
How to return your items:
Should you wish to return any item(s) it is your responsibility to take good care of such item(s) and bear in mind that you are the owner once you have taken delivery of or collected these. You must return the items in full and in resalable condition, including the original packaging, before a refund can be made.
Web orders and Distance Selling Regulations
For Website Customers only:
Consumer Contract Regulations only apply to your order if the goods have not been made to your own specification or if you have not examined them in our showroom. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the delivery date. This can be done by emailing us at email@example.com
Should you wish to return any items it is your responsibility to take good care of the item/items. You are the owner as soon as the items are delivered to you or your nominee and you are liable for any loss or damage – it is your responsibility to keep items ‘as new’. To minimise the risk of such a claim we ask that any returned items are kept in all original packaging to prevent damage in transit.
It is your responsibility to return the items to our main office at 8 Lithgow Place, East Kilbride G74 1PW in a good condition, using a signed courier service that offers a tracking service for your items and that provides insurance for the full value of the goods. Should you encounter any difficulty identifying a courier service that offers this level of service please contact us without delay at firstname.lastname@example.org and we will try to assist.
Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 working days.